Terms of Sale and Use
GENERAL TERMS AND CONDITIONS OF SALE
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE USING THIS WEBSITE.
The following General Terms and Conditions of Sale govern the offer and sale of products on our website (www.starwhisperhair.com). The products purchased
on starwhisper.com are sold directly by FREE SOUL LTD (THE VENDOR), with registered office in Bulgaria at 9-11 Tzar Petar Street, 1463, Sofia, business register number,
tax code and VAT number BG203134323.
In the context of this website, “we”, “our” and “us” means www.starwhisperhair.com and “you” and “your” means you, the
user or customer of this website. If you do not agree with these terms of use, please do not use this site.
1.Our Business Policy
1.1 THE VENDOR offers products for sale on starwhisperhair.com and its e-commerce
business services are available exclusively to its end users, i.e. THE CONSUMERS.
1.2 CONSUMER shall mean any individual who is acting
for purposes which are outside his or her trade, business or profession. If you are not a CONSUMER, please do not buy any products on starwhisperhair.com.
1.3 THE VENDOR reserves the right not to process orders received from users who are not CONSUMERS and any other order which does not comply with
VENDOR's business policy.
1.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of
purchase orders relating to products on starwhisperhair.com between the users of v and THE VENDOR.
2. How to Execute a Contract with THE VENDOR
2.1 In order to place an order for the purchase of one or more products on starwhisperhair.com, you must fill in the online order form and send it electronically to THE VENDOR, following the relevant instructions.
2.2 Before purchasing the products, you will be asked on the order form to carefully read the Terms and Conditions of Sale. Prior to the purchase you should inform yourself about the type of payment that you may
use in order to purchase each product, shipping terms for the purchased products, shipping and shipping costs, and references to the terms and conditions for returning purchased products, procedures for handling
trader complaints, shipping and delivery costs, as well as THE VENDOR’s details, mailing and e-mail addresses, and the deadline by which THE VENDOR promises to deliver the goods. You should be informed of the
circumstances under which you would lose the right to withdraw from the contract, in accordance with consumer protection legislation. If applicable to the purchase, you will be informed that, in the event of
withdrawal, you will be required to bear the cost of returning the products.
2.3 An order shall be deemed submitted when THE VENDOR receives your order form electronically and the order's information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
2.5 When transmitting the order form, you will be advised that forwarding the order constitutes an obligation to pay the price indicated. The order form will be filed in our data base for the time required to
process your order and as provided by law.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 The submission of orders to THE VENDOR must be in English.
2.8 After your order form has been submitted, THE VENDOR will process your order.
2.9 THE VENDOR may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available.
In the above cases, we shall inform you by e-mail that the contract has not been executed and that THE VENDOR has not carried out your purchase order specifying the reasons thereof.
2.10 By submitting an order form to THE VENDOR, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with THE VENDOR.
Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on starwhisperhair.com.
2.11 Once the contract has been entered into, the Vendor will send you by e-mail a receipt of the purchase order. By submitting an order form, you agree and accept these General Terms and Conditions
of Sale as well as further conditions contained on starwhisperhair.com, also through links, including the General Terms and Conditions of Use, Privacy Policy, Exchange Policy, Return Policy,
Payment and Pricing and Shipment and Delivery.
3. Guarantees and Product Price Indication
3.1 On starwhisperhair.com, we offer for sale 100% natural, human Eastern European hair.
3.2 THE VENDOR does not sell second-hand products.
3.3 The main characteristics of products are shown on starwhisperhair.com on each product page. The products offered for sale on starwhisperhair.com may not exactly correspond to the real garments
in terms of image and colors due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which THE VENDOR cannot ship, will be automatically cancelled.
3.6 All products come in a box secured with two tapes. Do not remove the big tape from the bigger compartment of the box should you wish to return the purchased product.
3.7 Human hair extensions are considered a hygienic product. THE VENDOR takes matters of hygiene and public safety seriously and does not allow opened items to be returned for the safety of all customers.
THE VENDOR should have a guarantee that the hair is exactly the same hair and is not cut, colored, worn or changed in any way.
4. Payments
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using PayPal (direct payment) or via all major credit cards (Visa, MasterCard, American Express, Diners Club).
4.2 The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the
order is placed.
4.3 All prices indicated on this Site do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in
its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and
will not be covered by us.
5. Shipping and Delivery of the Products
5.1 For specific product shipping and delivery procedures, please visit the NEED HELP? area and read the SHIPMENT & DELIVERY section. Please read these sections carefully.
The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted
by you at the time your order form is sent.
6. Customer Care
6.1 To request any additional information, please contact us by visiting our ASSISTANCE & SUPPORT area or CONTACT US area.
7. Right to exchange and/or return in accordance with consumer protection
7.1 In accordance with consumer protection legislation, you may exchange and/or return products purchased from THE VENDOR, within fifteen (15) days of receiving the products purchased on starwhisperhair.com.
7.2 In order to withdraw from the contract and make an exchange and/or return, e-mail us at info@starwhisperhair.com and let us know your order number. We will then provide you with instructions and a return address to
ship your set back. All returned items will be inspected to see if you qualify for an exchange and/or refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable
shipping option, as that can greatly expedite the process.
7.3 Once you have exercised your right to withdraw from the contract, you must return the products to THE VENDOR, sending them to the shipping agent for shipment within seven (7) days of when you informed THE VENDOR
of your decision to withdraw from the contract.
7.4 You are responsible for all return shipping costs. THE VENDOR recommend that you send your return with a tracking option, because THE VENDOR will not be responsible for lost returns. Note: please indicate "RETURN,
NO DUTIES" on the package, otherwise the package may be returned to you.
7.5 THE VENDOR will provide an exchange and/or refund on unopened hair extensions. Your hair set can be exchanged and/or returned, as long as it has not been opened, worn, or tampered with. You may take out the tester
weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable and/or refundable.
7.6 A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the
package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for
your financial institution to reflect the refund on your statement prior to contacting us.
7.7 STAR WHISPER HAIR EXTENSIONS ARE NON-EXCHANGEABLE AND NON-RETURNABLE IF OPENED. Human hair extensions are considered a hygienic product. THE VENDOR takes matters of hygiene and public safety seriously and does
not allow opened items to be returned for the safety of all customers. THE VENDOR should have a guarantee that the hair is exactly the same hair and is not cut, colored, worn or changed in any way.
8. Privacy
8.1 You will find information on how we process your personal data by clicking PRIVACY POLICY.
8.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users.
8.3 For further information on our Privacy Policy you can contact us at info@starwhisperhair.com.
9. Governing Law
9.1 These General Terms and Conditions of Sale are governed by Bulgarian law.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on
the website http://ec.europa.eu/odr
10. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall
be effective as of the date of publication on starwhisperhair.com.
EXCHANGE AND/OR RETURN POLICY
Terms and Conditions of Exchange and/or Return in Accordance with Consumer Protection Legislation
In the context of this website, “we”, “our” and “us” means www.starwhisperhair.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.
If you want to exchange and/or return your product in accordance with our policy and obtain a refund in case of return, in order to assist us, we ask that you read carefully the following:
1. We are happy to accept your hair set back for an exchange and/or return within 15 (fifteen) days, as long as it has not been opened, worn, or tampered with. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable and/or refundable.
2. You should e-mail us at info@starwhisperhair.com and let us know your order number, as well as which color you'd like to exchange for in case of exchange and just your order number in case of return. We will then provide you with instructions and a return address to ship your set back for an exchange and/or return. All items will be inspected to see if you qualify for an exchange and/or return, as opened merchandise will not be exchanged. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
3. STAR WHISPER HAIR EXTENSIONS are non-exchangeable and NON-RETURNABLE IF OPENED. Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons. On the other hand we should have a guarantee that the hair is exactly the same hair and is not cut, colored, worn or changed in any way.
4. You are responsible for all exchange and/or return shipping costs. We recommend that you send your return with a tracking option, because Star Whisper Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. You must contact us prior to sending your exchange and/or return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange and/or refund. Please note that exchanges and/or refunds for merchandise returned without contacting us cannot be guaranteed. You should send the product back within 7 (seven) days term after contacting us.
6. We will send you the different color hair extensions in case of exchange after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 10 (ten) business days to process all orders from the moment we place it in our system. Orders within Europa take 3-7 business days to be delivered with standard free shipping, and international orders may take anywhere from 6-20 business days.
7. A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
GENERAL TERMS AND CONDITIONS OF USE
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to our website (www.starwhisperhair.com).
These General Terms and Conditions of Use govern the access to and use of starwhisperhair.com. The access to and use of this website as well as the purchase of products on starwhisperhair.com are based on the assumption that
these General Terms and Conditions of Use have been read, understood and accepted by you.
This website is managed and maintained by FREE SOUL LTD, with registered office in Bulgaria
at 9-11 Tzar Petar Street, 1463, Sofia, business register number, tax code and VAT number BG203134323.
Request for further information can be made via the following email address:
info@starwhisperhair.com.
In the context of this website, “we”, “our” and “us” means www.starwhisperhair.com and “you” and “your” means you, the user or customer of this website. If you do
not agree with these terms of use, please do not use this site.
STAR WHISPER may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or
update to the General Terms and Conditions of Use shall be posted for our users on the Home Page of starwhisperhair.com as soon as such amendments or updates have been made and shall be binding as soon
as they are published on the website in this section.
Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated General Terms and
Conditions of Use of starwhisperhair.com. If you do not agree to all or part of STAR WHISPER's General Terms and Conditions of Use, please do not use our website.
The access to and use of starwhisperhair.com, including display of web pages, communication with us, downloading product information and making purchases on the website, are carried out by our users exclusively
for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of starwhisperhair.com and its contents. We shall not be considere
d liable for any use of the website and its contents made by any of its users that is not compliant with the laws and regulations in force. In particular, you will be liable for communicating information or data
which is not correct, false or concerning third parties (in the event such third parties have not given their consent), as well as for any improper use of such data or information.
1. Privacy Policy
We recommend that you read the Privacy Policy, which also applies in the event that users access to starwhisperhair.com and use the relevant services without making purchases. The Privacy Policy will
help you understand how and for what purposes starwhisperhair.com collects and uses your personal data.
2. Intellectual Property Rights
starwhisperhair.com's contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted
on starwhisperhair.com in any format, including menus, web pages, graphics, colors, schemes, tools, fonts, design of the website, diagrams, layouts, methods, processes, functions and software which are part
of starwhisperhair.com, are protected by copyright and by any other intellectual property right of STAR WHISPER and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever,
of starwhisperhair.com and of its contents is not allowed without our written consent.
We have the exclusive right to authorize or prohibit any reproduction (whether direct and indirect, temporary or permanent or by any other mean or in any form, in whole or in part) of starwhisperhair.com
and its contents.
As far as the use of starwhisperhair.com is concerned, you are only authorized to display the website and its contents. You are also authorized to carry out all the other temporary acts of
reproduction which are transient or incidental and an integral and essential part of displaying starwhisperhair.com and its contents and which have no independent economic significance. You are also
authorized to surf on the website for the lawful use of starwhisperhair.com and its contents.
You are not authorized to reproduce by any means or in any form, in whole and in part, starwhisperhair.com
and its contents. Any reproduction must be authorized by us.
3. Trademarks and Domain Names
We are the exclusive owner of the logos and registered trademarks "STAR WHISPER" and
"starwhisperhair.com" and the domain name "starwhisperhair.com".
4. Links to starwhisperhair.com
Please, contact us at the following e-mail address: info@starwhisperhair.com if you are interested in linking the Home Page of starwhisperhair.com and other web pages which can be publicly accessible.
You are requested to contact us for requesting our consent to linking starwhisperhair.com. We grant links to starwhisperhair.com free of charge and on a non-exclusive basis.
5. Disclaimers on Content
We have made all efforts to prevent the publication on our website of content describing or representing situations of physical or psychological violence or which, according to the sensitivity
of our users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.
In any event, we do not warrant that the contents of the website are
appropriate or lawful in other Countries outside Bulgaria.
However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please
do not access our website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by starwhisperhair.com shall be your exclusive and personal responsibility.
We have also adopted measures to ensure that the content of starwhisperhair.com is accurate and does not contain any incorrect or out-of-date information.
However, we cannot be held liable for the accuracy and completeness of the content posted by us on our website, except for our liability for tort and gross negligence and as otherwise provided
for by the law. Moreover, we cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem
in using our website please contact us. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly
activated, including your Internet browser. Although we shall use our best efforts to ensure regular access to our website, the dynamic nature of the Internet and web content may not allow stasrwhisper.eu
to operate without any suspensions, interruptions or discontinuity due to updating the website.
6. Governing Law
These General Terms and Conditions of Use are governed by Bulgarian law