Exchange Policy
We are pleased to accommodate returns and exchanges within 15 (fifteen) days on
all sets that have not been opened, worn, or tampered with. Star
Whisper Hair extensions come with a tester weft in the bottom
compartment of the box, which you can take out to determine whether the
color is the one you need. If it isn't, please e-mail us at info@starwhisper.eu to initiate your exchange and we will be more than happy to assist you further.
Prior Contacting us, please read this article - How to choose the right color.
Here are some FAQ in regards to our exchange policy:
1. CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your set back for an exchange within 15 (fifteen) days, as long as it has not been opened, worn, or tampered with. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.
2. WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange on unopened hair extensions within industry leading fifteen (15) days of the date that you receive your hair extensions.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Star Whisper Hair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. HOW CAN I EXCHANGE MY EXTENSIONS FOR ANOTHER COLOR?
You should e-mail us at info@starwhisper.eu and let us know your order number, as well as which color you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
5. MAY I EXCHANGE MY STAR WHISPER HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
You should send your return within 7 (seven) days term after contacting us.
6. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the different
color hair extensions after we have received, inspected and confirmed
that the returned hair extensions were not opened. All customers must
contact us after sending the package back and provide us with the
tracking information of the set being sent back, in order for us to
place the order for your exchange.
It takes 10 (ten) business days to process all orders from the moment we place it in our system. Orders within Europa take 3-7 business days to be delivered with standard free shipping, and international orders may take anywhere from 6-20 business days. For more shipping details, please click here.
7. WHY ARE STAR WHISPER HAIR EXTENSIONS NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons. On the other hand we should have a guarantee that the hair is exactly the same hair and is not cut, colored, worn or changed in any way.
8. HOW MAY I CONTACT YOU?
You may contact us by e-mail at info@starwhisper.eu. We always guarantee a response within 48 hours and will be happy to help you!