Shipping and Delivery
HOW LONG DOES SHIPPING TAKE?
Your Star Whisper Hair clip-in extensions are shipped from our warehouses located in Sofia, Bulgaria via INTERLOGISTICA COURIER SERVICE (www.interlogistica.bg).
Shipping times will vary depending on your location:
COUNTRY CARIER AND TIMING
AUSTRIA – 3-4 business days
BELGIUM – 4-5 business days
CYPRUS – 4 business days
CZECH REPUBLIC – 4 business days
DENMARK – 5 business days
ESTONIA – 5-6 business days
FINLAND – 7 business days
FRANCE – 5 business days
GERMANY – 4 business days
GREAT BRITAIN – 5-6 business days
GREECE – THESSALONIKI - 2 business days; ATHENS - 3 business days; THE ISLANDS - 4 business days
GROATIA – 4 business days
HOLAND – 5 business days
HUNGARY – 3 business days
IRELAND – 6 business days
ITALY – 4-5 business days
LATVIA – 5-6 business days
LITHUANIA – 5-6 business days
LUXEMBOURG – 4 business days
NORTH IRELAND – 6-7 business days
NORWAY – 7-8 business days
POLAND – 4 business days
PORTUGAL – 6-7 business days
ROMANIA – 2 business days
SERBIA – 5-7 business days
SLOVAKIA– 3-4 business days
SLOVENIA – 3-4 business days
SPAIN – 6 business days
SWITZERLAND – 6 business days
SWEDEN – 6 business days
If you live in a non-European country and would like to order, please contact us at firstname.lastname@example.org and we will be more than happy to assist with your purchase, shipment and delivery to your country. You will be notified in addition about the delivery time.
WHEN WILL MY ORDER BEGIN PROCESSING?
Star Whisper Hair Extensions are handmade boutique hair extensions and because of this we well need some time to prepare your head set.
It will take 10 (ten) business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 10 (ten) business days for orders to process. You will receive a confirmation e-mail with the tracking link once your order ships.
Orders will enter processing at our warehouse between 9.00 and 17.00 CET. Therefore, it is best to e-mail in any order changes or requests between 9.00 and 17.00 CET to ensure the adjustments can be made.
I PLACED MY ORDER AND WANT TO UPGRADE MY SHIPPING. HOW CAN I DO THAT?
Please e-mail us at email@example.com with your order number and the shipping option you would like to upgrade to. If your order has not yet been processed at our warehouse or been shipped, we will place your order on hold and send you a custom invoice. Kindly let us know once the invoice has been paid so we can manually release your order for processing again. If your order has already entered processing or has been shipped from our warehouse, we will not be able to adjust your shipping method.
HOW DO I CHANGE MY SHIPPING ADDRESS?
Please contact firstname.lastname@example.org immediately with your order number and your new shipping address. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes, although it is the responsibility of the buyer to input their correct shipping address. Kindly note that once an order enters processing at our warehouse, we no longer have the ability to make any changes to it.
HOW DO I CANCEL MY ORDER?
Please e-mail email@example.com with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse. Kindly note, however, that orders enter processing at our warehouse between 9.00 and 17.00 CET Monday-Friday. Therefore, if your request to cancel your order is submitted in-between this time frame, we can't guarantee that we'll be able to cancel it.
If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it.
I PLACED AN ORDER AND WANT TO CHANGE IT. HOW CAN I DO THAT?
Please contact firstname.lastname@example.org immediately with your order number and the set you'd like to change to. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
Kindly note that once an order enters processing at our warehouse, we no longer have the ability to make any changes to it. Orders go into processing at our warehouse between 9.00 and 17.00 CET Monday-Fridayx.
DO YOU ACCEPT CUSTOMIZED ORDERS?
Yes, we do. Please contact us at email@example.com and we will be more than happy to help.
MY TRACKING INFORMATION STATES MY PACKAGE WAS DELIVERED, BUT I HAVEN'T RECEIVED IT. CAN I HAVE A REFUND?
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
COURIER PHONE NUMBERS
INTERLOGISTICA COURIER SERVICE (www.interlogistica.bg).
Boulevard Christopher Columbus 58, floor 1
phone: 003592 8713813 / 003592 8713455 / 003592 8713824
mobile: 00359887 713 813 / 00359895 771 554
fax: 003592 8713824
DO I HAVE TO PAY TAXES, CUSTOMS, OR DUTIES ON MY ORDER?
Customers from countries outside the European Union are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Star Whisper Hair, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
CAN I TRACK MY ORDER?
Yes! You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
It will take 10 (ten) business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do not ship orders the same day.
Please allow up to 10 (ten) business days for orders to process (for example, if you order on Monday, your order should ship out two weeks later, again on Monday). You will receive a confirmation e-mail with the tracking link once your order ships.