are pleased to accommodate returns and exchanges within 15 (fifteen)
days on all sets that have not been opened, worn, or tampered with. Star
Whisper Hair extensions come with a tester weft in the bottom
compartment of the box, which you can take out to determine whether the
color is the one you need. If it isn't, please e-mail us at email@example.com to initiate your exchange and we will be more than happy to assist you further.
Prior Contacting us, please read this article - How to choose the right color.
Here are some FAQ in regards to our return policy:
1. HOW DO I MAKE A RETURN?
Easy: e-mail us at firstname.lastname@example.org and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a refund on unopened hair extensions within industry leading fifteen (15) days of the date that you receive your hair extensions.
3. WHY ARE STAR WHISPER HAIR EXTENSIONS NON-RETURNABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons. On the other hand we should have a guarantee that the hair is exactly the same hair and is not cut, colored, worn or changed in any way.
4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Star Whisper Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. MAY I RETURN MY STAR WHISPER HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
You should send your return within 7 (seven) days term after contacting us.
6. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
7. HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com. We always guarantee a response within 48 hours and will be happy to help you!